Frequently Asked Questions
FAQs
Where are you located?
We are in the Macedon Ranges in rural Victoria, about and hour and half northwest of Melbourne.
https://www.visitmacedonranges.com/
Our warehouse and fulfilment operations are in Frenchs Forest Sydney.
Where are your products manufactured?
Everything – from the products to the boxes we pack your orders in - is made in Australia.
- Hubs, elbows and leg spikes are manufactured in Boronia Victoria
- Legs and net clamps are manufactured in Nowra NSW
- Kits are made ready, packed and orders fulfilled in our Sydney warehouse
- Packaging is made in Laverton Vic
What are the products made from?
The hubs and elbows are made of a nylon and glass mix.
The legs are rigid PVC, made to Australian Standards.
All components are made for purpose, that is to use and reuse in the garden over many, many years, we still have frames from the initial manufacturing run being used in our garden and they have years left in them.
Are the product UV stabilised?
Yes.
What’s the warranty?
All items are covered by Australian Consumer Law, so that is they are all fit for purpose.
All items are made to Australian standards and materials are long lasting and UV protected.
How much do your products cost?
You’ll find all of our prices right here on our website in the shop.
What shipping method do you use?
We use Australia Post to ship the products throughout Australia.
What is the size of a frame?
The general size of each frame can be seen with the product in the store. For the
kits, you can make up many different size and shapes to fit your needs.
The size of every frame can be adjusted somewhat as legs can swivel on the elbows, so you can swing the legs to make the frame wider or narrower, longer or shorter.
For example, the Tall Frame can sit in a garden bed that is between 800mm and 1500mm wide and 1600mm and 3000mm long at between 1500mm – 1800 tall.
You can see that being demonstrated here:
I’ve got a weird/large/unusual garden bed/tree. Can you suggest or bespoke an option for me?
Being a modular frame, in theory you should be able to make any size and shaped frame you need. We have only tried a few hundred but are sure there are many more.
Do you have a phone number?
We do! But we ask that you email us first: support@flexigardenframes.com.au
Are your products available in shops?
Some Bunnings, Mitre 10, Home Hardware and independent retailers do stock some of our kits, but not all. It is best to call you local first to see what they stock.
Otherwise you can access all of our products via our website at www.flexigardenframes.com.au
Do you sell netting, string or shade cloth?
Yes we do. Most items like these are sold individually on the website, however some kits do include some of these extra items – look at the kit contents in the store to confirm what each one contains.
What do you use to thread through the legs?
You can use any string or fine wire you like, but we often use Ryset ‘Softy Ties’ as they stretch easily and hold the structures together beautifully! Using a threading bodkin makes this job easy.
The string line also creates the perfect climbing frame for your plants.
Once the string line is on, it also creates a barrier so that protective netting does not flop in between the legs.
How do you adjust the frame to fit?
Check out our how-to video tutorials to see how you can adjust the frames to fit.